FAQS

 1.Q:Can the order be canceled?

    A:If the order is under status awaiting fulfillment, please contact Bafang customer support at info@starbea.net to cancel. If the order is shipped, the order cannot be canceled.

2.Q:Can the order be modified?

    A: Order cannot be modified once it's placed successfully. However, you can contact Bafang customer support at info@starbea.net to cancel the order if it's under status awaiting fulfillment then place the appropriate order again. 

3.Q:Can the shipping address be changed?

    A:Shipping address cannot be modified once the order placed successfully. However, customer can contact Bafang Customer Support to cancel the order if it's under status awaiting fulfillment then place the order with the appropriate address again.

4.Q:If customer chooses the standard shipment, how long will it take?

    A:The standard shipment usually takes 7-10 working days to the destination country from the date that the order dispatched.

5.Q: How can customer get support on how to use a product or to find out if Bafang product is compatible with some phone/camera?

    A: Customer can directly send inquiry to  info@starbea.net. Bafang customer support will get back to you with the solution at the soonest.

6. Q: Can I repair my Bafang flash on my own?

A : Trying to repair or open up/disassemble your Bafang flash could be dangerous to your own life! You should always contact your local dealer or service point for a service or repairs.